Terms And Conditions

HOW WHERESFAMILY WORKS

Wheresfamily product (device and website) was designed to provide a mean of communication to people to whom using a today's smartphone may be too challenging. PinPoint model, besides being a simplified cellphone, it's also a tracking device.

TECHNOLOGY LIMITATIONS

The technology is not perfect and has limitations that may render it inneffective under certain conditions:

1 - Although resistant, the device can get damaged by impact, temperature, humidity or other physical events, therefore ceasing to work.

2 - The device may be located somewhere where there's no network coverage provided by a mobile carrier. Communication with the device will not happen under such conditions.

3 - The device may be located somewhere where GPS signal is not strong enough to get a location fix.

4 - GPS location of the pet will typically have an accuracy between 5 and 25 meters.

DATA CONFIDENTIALITY

Wheresfamily device is capable of transmitting to Wheresfamily servers its approximate location, as well as listen through a microphone nearby sounds. In no situation will Wheresfamily ever use those capabilities without being requested by the Client.

DISCLAIMER

In no event shall our company be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the misuse of our products.

User accepts the technology is limited (as mentioned in section TECHNOLOGY LIMITATIONS) in its application and agrees that our company cannot be liable if the missing pet is not found.

WARRANTY

Wheresfamily devices have a 1 year warranty for regular use (unless otherwise specified by the law of country where it is sold).
Warranty does not extend to irregular use, such as, but not limited to, ilegal activities.
Warranty covers only possible defects from manufacturing and not damage caused by misuse, humidity, temperature or impacts.
Lithium battery performance has a 6 month warranty.

ACCEPTANCE

By using Wheresfamily technology, I hereby declare to have read, understood and accepted the terms and conditions for using the product.